Refund Policy
SHIPPING POLICY
We understand that your hair is an incredible investment and it is not our desire to have you wait long weeks to receive your Just Good Hair. We never pre-sale or over-sell. All verified orders ship within 3 business days or sooner. We ship each domestic order through UPS and each customer will be updated with their shipping information through an order tracking number provided by UPS. Orders ship out of our warehouse in Jacksonville, FL. For additional information review our shipping policy for more details.
Questions regarding orders must be sent to contact@justgoodhair.com Please include your name and order number.
INCORRECT SHIPPING INFORMATION:
If a package is returned to Just Good Hair due to an incorrect or incomplete shipping address provided by a customer, the customer will be responsible for the return shipping cost as well as the redelivery cost. Just Good Hair is not responsible for packages delivered incorrectly or lost due to incorrect or incomplete shipping information provided by a customer, no refunds will be provided if any parts of the address are incorrect.
LOST OR STOLEN PACKAGES:
Just Good Hair is not responsible for lost or stolen packages that have a confirmed delivery to the address entered for an order. Upon inquiry, Just Good Hair will confirm delivery to the provided address, date of delivery, tracking information and shipping carrier information for the customer to investigate.
